# Frequently asked questions

## General

**What is ParaTech Pharma ERP?**
ParaTech Pharma ERP is an ERP for pharmaceutical manufacturers and distributors, built and supported by ParaTech Software Solutions in Lahore. Quality control and QA, stage-wise production, inventory and warehouse, procurement and imports, sales and distribution with FBR Digital Invoicing, finance across business units, costing, equipment and calibration, and fixed assets share one database and one batch record.

**Is it only for pharmaceutical companies?**
It is designed with pharma plants, and the same batch, expiry, QC and costing controls serve veterinary pharma, nutraceutical, herbal and Unani manufacturers, pharma distributors and other batch process manufacturers.

**Are the screenshots on this site real?**
Yes. They were captured from the live application running on an anonymised demo database: names, tax IDs and contacts are masked, amounts are scaled and formulations are altered, so no client data is shown.

**How can we request a demo?**
Use the Request a Demo form or contact us on WhatsApp. We start with a discovery call about your plants and products, then show your workflows end to end in a live demo, followed by a proposal with modules, timeline and go-live plan.

## Modules

**How does QC control incoming material?**
Material moves IGP → receiving note (with a QR quarantine label) → quality inspection (sample, test, check, approve) → GRN. A GRN can only be raised against an approved inspection, an inspection cannot be approved while any allocated test result is blank, and rejected quantity leaves on an outward gate pass.

**Does it track batch, expiry and assay?**
Yes. Stock is held by batch and store with expiry on every movement. Material issues and delivery challans allocate the earliest-expiring batch first (FEFO), and the assay % recorded at QC grosses up the issued quantity (required × 100 ÷ assay %). The Product Near Expiry report lists batches by remaining shelf life.

**Can we trace a material through its documents?**
Yes. The Item Status Report shows one item's quantity across purchase demand, PO, inward gate pass, receiving note, quality inspection, GRN, material request and material issue on one line, and the stock ledger can be filtered by batch.

**How is production handled?**
Production runs in stages defined per dosage form. Bulk and pack BOMs are versioned and the version is locked on the order. MRP plans material by finished product. Each stage records yield against a minimum yield %, stages that need QC wait for in-process QA release, and finished goods go through FG QA before reaching the FG store.

**Does it support several plants or branches?**
Yes. Plants, warehouses and branches run as business units of one company, each with its own documents, numbering and books. Users see only the units they are entitled to, and inter-unit fund transfers run under maker-checker control, posting one voucher in each unit. One installation can also host several companies.

**What reporting is included?**
16 business dashboards (including Pharma Operations, Production Flow, Stores, Sales, Purchase and Equipment) and 250+ built-in reports with print, PDF and Excel export.

**Is payroll included?**
Payroll, attendance and employee records run in ParaTech's separate HRMS. The ERP pulls the monthly salary sheet and posts the salary journal by cost centre and salary head.

## Compliance

**Does it support FBR Digital Invoicing?**
Yes. Sale invoices are posted to FBR Digital Invoicing and carry the DI number and QR code. PRA (Punjab) POS e-invoicing can be enabled per company.

## Security

**How is access controlled?**
Rights are set per form and role (view, add, edit, delete, check, approve). Documents follow Checked By and Approved By steps, voucher approval has role-wise amount limits, sign-in can require an e-mail one-time password, and saves, approvals and deletions are logged with user, document, unit and IP.

## Hosting

**Can it run on-premise or hosted?**
Both. On-premise runs on Windows Server with IIS and SQL Server 2017 or later in your data centre. ParaTech can also host and manage the server for you. Each client runs on its own database.

## Customization

**Can ParaTech adapt workflows to our requirements?**
Yes. Changes are built by the in-house team that wrote the system, and many features are switched on or off per company in Company Settings.

## Implementation

**How does implementation work?**
In six phases, each closed with a signed acceptance: requirements, configuration (including data migration from Excel), role-wise training, user testing, go-live with on-site support, and ongoing support from a dedicated team and contact person.

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